hibj Privacy Policy

hibj ("we", "our", or "platform") is an online casino and betting service operated for players in Bangladesh. We believe protecting user privacy is our fundamental responsibility. This privacy policy describes how hibj collects your personal information, what it is used for, who it is shared with, and how it is kept secure.

By registering or starting to use services on our website hibj.cam, you will be considered to have read this privacy policy and agreed to its terms. If this policy changes, we will update it on this page and, where necessary, notify you at your registered email. If you continue using the site after changes are made, you will be considered to have accepted the updated policy.

This privacy policy applies together with hibj's terms and conditions. If you have any questions, please contact us at [email protected].

We collect various types of information for registration and service delivery on the hibj platform. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically through your use of the site.

2.1 Information You Provide

The information you provide during registration and account management includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address and national ID or passport details (for identity verification)
• Payment method details — such as bKash number, Nagad number, Rocket number, or bank account details
• Support-related messages and communications sent via live chat or email
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you use the hibj site, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Time of site access, page view history, and session duration
• Betting and gaming history and transaction records
• Information collected through cookies and similar tracking technologies

hibj uses collected information only for specific legitimate purposes. Your information is not used beyond the reasons listed below:

• Account management: Registration, identity verification, and ensuring account security.
• Service delivery: Processing deposits, withdrawals, and gaming services smoothly.
• Customer support: Answering questions and resolving issues via live chat and email.
• Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Legal obligations: Complying with applicable laws and regulations and providing information to authorities when required.
• Platform improvement: Analyzing user experience to enhance service quality.
• Communications: Sending important updates, policy changes, or account-related notifications.
• Responsible gaming: Managing self-exclusion or limit-setting requests.

If you do not wish to receive marketing communications from hibj, you can stop them at any time by sending a request to [email protected]. However, essential notifications related to transactions and security cannot be turned off.

hibj does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Third-Party Service Providers

We work with certain trusted third parties that help operate our platform — such as payment processors (bKash, Nagad, Rocket, and bank transfer service providers), technical infrastructure, and fraud prevention services. These partners receive only the information necessary to carry out their specific functions, and they are also bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a legal order, government investigation, or regulatory authority request. Additionally, information may be provided to relevant authorities in cases of fraud or illegal activity.

4.3 Business Changes

If there is a change in hibj's business ownership or structure in the future, registered users' information may be transferred to the new operator. You will be properly notified before any such change.

Cookies are used on the hibj website to improve your experience and ensure the site functions correctly. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security — these cannot be turned off.
• Functionality cookies: For remembering your preferences and settings.
• Analytics cookies: For understanding site usage patterns and improving services.
• Security cookies: For fraud detection and account protection.

You can manage cookies from your browser settings. However, if essential cookies are turned off, some important site functions may not work correctly.

hibj takes industry-standard technical and organizational measures to keep your information secure.

6.1 Security Measures

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive information are stored in encrypted form.
• Firewall and access control systems to prevent unauthorized access.
• Regular security audits and vulnerability assessments.
• Staff data protection training and confidentiality agreements.

6.2 Data Retention Period

Information is retained while your account is active and for as long as required by legal obligations after that. Financial transaction data is retained according to statutory time limits. After an account is closed, no information is kept beyond what is legally required.

As a user of the hibj platform, you may exercise the following rights regarding your personal information:

• Right of access: You can find out what information we hold about you and request a copy of it.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: Where there is no legal obligation to retain it, you can request that specific information be deleted.
• Right to restrict processing: In certain circumstances, you can ask for the use of your information to be limited.
• Right to object: You can object to marketing communications at any time.
• Right to data portability: You can receive your information in a common format.

To exercise these rights, send an email to [email protected]. We will process your request as quickly as possible after verifying your identity.

hibj strictly follows a 21+ age policy. This platform is for those aged 21 and above only. We do not knowingly collect any information from those under 21 years of age.

Age verification is mandatory at registration. If we suspect that a user is under 21 years of age, their account will be suspended immediately and the related information will be deleted.

If you believe a minor has created an account on this platform, please let us know at [email protected].

The hibj platform works with game providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These providers may have their own privacy policies. They exchange with hibj only the information necessary for conducting gaming operations.

Payment providers — bKash, Nagad, Rocket, and banks — process financial information according to their own security and privacy policies. hibj is not responsible for the data processing carried out by these providers.

hibj may review and update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification email to registered users.
• Notify you about the change when you log in to the platform.

If you continue using the site after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our team is always ready to provide support in Bengali.

We always try to respond to your requests as quickly as possible. For complex privacy-related requests, processing begins after identity verification.

Also read our terms and conditions and responsible gaming guidelines. If you have any issues, you can also get help from our FAQ section.