Frequently Asked Questions
Answers to all your questions about hibj
From opening an account and depositing via bKash, to claiming bonuses and cricket betting — find detailed answers on everything about hibj on this page.
hibj is committed to giving players in Bangladesh the best online gaming experience. Whether your question is about creating an account, depositing or withdrawing money, using bonuses, playing games, or safe gaming — we have answered everything here in plain language. Browse the sections below to find your question, or contact our 24/7 live chat support directly.
Account and Registration
To create an account at hibj, you need an active mobile number, a valid email address, and a strong password. You will also need to provide your name and date of birth during registration. Providing accurate information is important because identity verification may be required at the time of withdrawal. The process takes just a few minutes.
You must be at least 21 years old to create an account and play at hibj. This platform is strictly prohibited for anyone under 21. We believe in responsible gaming and make no compromises on age verification.
No, one person can only create one hibj account. Having multiple accounts under the same person is a violation of our terms and conditions and may result in bonus cancellation as well as account suspension. If you have any trouble logging in, contact support directly.
Click the "Forgot Password?" option on the login page and reset your password using your registered mobile number or email. If the issue persists, contact hibj's live chat support — our team is available 24/7 in Bengali to help you.
You can generally start playing right after registration. However, hibj may verify your identity before your first withdrawal. This process is completely secure and is done to protect your account. The support team will guide you through it step by step.
Deposits and Withdrawals
hibj supports the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer. Both deposits and withdrawals are available through each method. You can choose whichever option is most convenient for you.
Deposits to hibj via bKash are usually instant — in most cases the balance is added within a few seconds to a few minutes. The timing is similar for Nagad and Rocket. Bank transfers may take slightly longer. If your deposit does not reflect, notify live chat right away.
The minimum deposit amount at hibj for any payment method is ৳200. The minimum withdrawal amount is ৳800. These limits apply equally across all payment methods. There is no extra hassle for larger deposits or withdrawals.
hibj generally processes withdrawal requests within 15 minutes to 2 hours. Once approved, the money is sent directly to your bKash, Nagad, Rocket, or bank account. Providing accurate identity information makes the process faster.
hibj does not charge any deposit or withdrawal fees on its end. However, your payment provider (such as bKash or your bank) may apply their own transaction charges — those are governed by that service's own policies. Contact our support for more details.
Go to the cashier section at hibj, select "Deposit", and choose the Nagad option. Follow the instructions shown and complete the payment through your Nagad app or by dialing *167#. You can start with a minimum deposit of ৳200. Live chat is available if you run into any issues.
Games and How to Play
You can bet on BPL as well as various international and domestic tournaments in hibj's cricket betting section. Choose your preferred match from the match list, check the odds, and add your amount to the bet slip. Across T20, ODI, or Test formats, you can bet both before the match starts and live while it is in progress.
No, hibj is entirely browser-based. There is no separate app or software to download. You can log in from any modern browser on mobile or desktop and play slot games directly from providers like Pragmatic Play, PG Soft, and JILI, among others.
At hibj's live casino, you can play with real dealers via live video streaming from top providers like Evolution Gaming and Ezugi. In games like roulette, blackjack, baccarat, and others, you get the feel of playing with professional dealers in a real studio environment.
RTP (Return to Player) is a theoretical percentage that indicates how much of the total amount wagered in a game is returned as winnings over the long term. For example, a high RTP means the game pays out winnings relatively more often. It is a long-term average — results for each individual session can vary.
Yes. hibj only uses software from reputable and verified game providers that use Random Number Generator (RNG) technology. This ensures that the outcome of every game round is completely random and unbiased. Fair play is a core principle of ours.
Yes, Spribe's Aviator game is available at hibj. It is a crash-style game where a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win. Strategy and timing are the key elements of this game.
Bonuses and Promotions
When you open a new account at hibj and make your first deposit, you receive a 200% welcome bonus of up to ৳8,000. That means if you deposit ৳1,000, you can start playing with a total of ৳3,000. The bonus is added to your account automatically — no separate code is required.
The wagering requirement for the hibj welcome bonus is just 10x — meaning you need to wager 10 times the bonus amount before the bonus funds become withdrawable. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳20,000 in bets. This is one of the more player-friendly conditions in the market.
The hibj VIP program has 5 levels — Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). By playing regularly, you advance to higher levels over time and enjoy more cashback.
hibj VIP members receive cashback each week at a set percentage based on their net losses. The higher your VIP level, the higher the cashback percentage. Cashback is generally credited to your account every Monday. See the promotions page or contact support for full terms.
No, bonus money cannot be withdrawn directly. The specified wagering requirements must be met first. Once wagering is complete, the winnings earned from the bonus become withdrawable. hibj's 10x wagering requirement is relatively player-friendly.
Security and Responsible Gaming
Yes. hibj uses the highest-standard SSL encryption technology to keep your personal and financial information secure. We do not share your information with third parties. Visit our privacy policy page to learn more about our privacy practices.
Absolutely. hibj is firmly committed to responsible gaming. We offer players the ability to set deposit limits, control session time, and use self-exclusion if needed. We are always committed to ensuring that gaming stays within the bounds of entertainment.
Yes. If you feel you need to take a break for a while, let the hibj support team know and they can temporarily restrict or close your account. A self-exclusion option is also available — you can have your game access blocked for a set period of time.
Yes. hibj monitors suspicious activity through advanced security systems. If fraudulent activity is detected, the account may be placed under investigation. If you notice any suspicious activity, report it to support immediately.
hibj's support team is available 24/7 in Bengali via live chat. Click the chat icon on any page to speak directly with support. You can also reach us by email at [email protected] — responses are typically fast.
No, hibj is only for those aged 21 and above. Creating an account or playing games is strictly prohibited for anyone under 21. Age verification may be carried out, and providing false information will result in the account being closed. Parents are requested to control access on shared family devices.
Still have questions?
Our expert support team is available 24/7 in Bengali to help you. Contact us via live chat — you will get an answer in just a few seconds.
Live Chat Support
Chat directly with our support team in Bengali, available 24/7.
Email Support
[email protected] — write to us with any question or issue.
Terms and Conditions
Visit the Terms and Conditions page for detailed rules.